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Suppourt Center

Answers to common questions about policies, claims, payments and app usage

What is the purpose of the Edel Assurance app?

The Edel Assurance app allows you to manage and track your policies easily, make premium payments, and stay updated on your coverage details—all from your smartphone

How do I view my policy renewal date?

You can view your policy renewal date in the ‘My Cars’ section. The app will also send you timely notifications to remind you when your renewal date is approaching.

Can I buy a new policy within the app?

Currently, the Edel Assurance app is designed to help you manage your existing policies and claims. To purchase a new policy, please visit our website or contact our customer support team for assistance.

How do I renew my policy?

To renew your policy, our team will get in touch with you and assist you through the renewal process. You can also reach out to our customer support team through the app or by visiting our website for any questions or assistance

Can I download my policy documents from the app?

Yes, you can download all your policy-related documents directly from the app under the ‘My Cars’ section..

How do I update my personal information in the app?

To update your personal information such as contact number, address, or email, please reach out to Edel Assurance's customer support team. While you can view your current details in the app, any changes will need to be processed by our team.

Can I get reminders for upcoming expiring policies?

Yes, the app will send you automatic reminders for upcoming expiring policies, helping you stay informed and ensure timely renewals.

How do I contact customer support through the app?

You can contact our support team through the in-app messaging feature or by accessing the ‘Support’ section for email and phone support options..

Can I file a claim through the app?

Yes, you can initiate and track claims through the app. Visit the ‘Claims’ section and follow the steps to submit the necessary documents.

Can I Only Buy Warranty From An Auto Dealer?

Yes, you can. But, how about saving a good sum of money by cutting down the cost of involvement.

What kind of notifications will I receive through the app?

You will receive reminders for updates on policy renewals, claim status, and any important announcements regarding your policy.

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